RAFT (Metro Housing Boston)

Metro Housing|Boston Administers RAFT (Residential Assistance for Families in Transition). It is funded by public contracts and private grants and donations, and helps low-income renters to achieve housing stability and better lives.

The RAFT program helps keep households in stable housing situations when facing eviction, loss of utilities, and other housing emergencies. RAFT provides qualifying households with maximum benefit limit of $7,000 per household in a 12-month period. RAFT can cover utilities, moving costs, and overdue rent. Renters or landlords can apply by submitting an online application.

Appointment Information

Walk-in Hours:
• Mondays only: Starting at 9:00 AM until daily capacity is reached. Please note, walk-in time slots fill quickly. We recommend making an appointment through the link below. Staff will reach out to you in advance of your appointment in an effort to resolve your challenge more quickly.

Scheduled Appointments:
• Tuesday through Thursday: Advanced appointments required

Once daily capacity is reached for Monday walk-ins, or to schedule an appointment for other days, please contact us:
• Phone: 617-425-6700
• Email: Resourceline@metrohousingboston.org

To schedule an appointment, click HERE. Click HERE for the Spanish version.

Appointments are available with the RAFT and HCEC teams for the following types of inquiries:

1. Budget support – I need a group workshop or one-on-one financial coaching with Green Space.
2. Housing search resources – I need assistance locating and using housing search resources.
3. Financial assistance resources other than RAFT – I need assistance locating and/or applying for housing-related financial assistance other than RAFT.
4. Status update on existing RAFT application – I need assistance checking the status of my RAFT application, or assistance uploading documents.
5. RAFT Letter of Intent-related questions – I have questions about my approved Letter of Intent, or I need help converting my approved Letter of Intent into a RAFT application.
6. Help applying for RAFT – I do not have an application already started and need help with the RAFT application process.
7. Payment inquiry for approved RAFT application – I have questions about a RAFT payment that was made to me/my landlord.
8. Tenant/Landlord RAFT portal help – I’m having trouble using the RAFT application portal and need help.

To schedule an appointment, click HERE. Click HERE for the Spanish version.

Facing an Eviction?

Landlords are required to send a Notice to Quit to a tenant prior to filing for an eviction. A Notice to Quit is NOT an eviction. You do not need to immediately leave your apartment. You are entitled to a legal proceeding in which you can defend against an eviction. ONLY a court order can force you to leave your apartment.

FACING EVICTION? CLICK HERE FOR RESOURCES.